Maintenance of Fleet Management Contracts

After the sale, who is responsible for keeping the dealership within the guidelines of the contract? Learn how to establish benchmarks for each contract and when to renegotiate the deal. See which reports can tell us what the contract did not anticipate. This workshop will also cover technician scheduling with a fixed income stream and variable repair activity.

Topics to be covered include:

• The Reports Needed to Monitor Contract Success
• Including the Service Department in the Sales Process
• Learning Nuclear Reactor Maintenance (Repair Before Failure)
• Analyzing the Cost of Downtime to Customer and Dealer
• The Most Critical Element in the Contract and What You Can Do to Control It
• Ongoing Customer Satisfaction

Who should attend: This course is recommended for service and operations managers in the dealership.

Course Level: Skill Building
Length: 1 day
Class Size: Maximum of 25