Parts Department Management

How can a dealership maintain or increase their parts margins and revenues: matrix pricing, fleet management contracts, e-commerce, aftermarket sales people? What is impacting the sales of parts: high equipment reliability, e-commerce, will-fit parts?

The parts department is critical to dealership profitability. This seminar will cover the critical variables for a well-run parts department: margins, expenses, productivity and the major issues facing parts department managers. It will also reveal how management can positively impact both department and dealership performance.

Specific topics covered include:

• The Equipment Dealer Financial Model
• Maintaining Benchmark Parts Margins
• Inventory Tracking and Management
• The Impact of Inventory on the Balance Sheet
• Internal and External Customer Service
• The Parts Department’s Relationship with the Service Department
• Service Selling Opportunities Through Counter Parts Sales

Who should attend: This course is recommended for parts and operations managers in the dealership. Managers of other departments who want to understand how the departments are interrelated will find it beneficial. Bringing your department’s current financial statements will help you apply the concepts to your situation immediately.

Course Level: Overview
Length: 2 days
Class Size: Maximum of 25