Recruiting, Hiring and Training Quality People

What type of people should be hired for my dealership: people with industry experience or people with no experience in our industry? How do we go about recruiting them: advertising, bounty programs, personnel agencies? What is the right mix of people: experienced versus trainee?

Every dealership faces the issue of hiring and retaining quality people. This seminar addresses some techniques for improving the dealership’s success in identifying the ‘right’ people for the ‘right’ job and developing them into strong associates. Every department will be covered; sales, parts, service, rental, executive, clerical, etc.

Areas to be covered include:

• Determining When You Need Additional Staff
• Where to Look for Candidates
• Characteristics of a Good Associate
• Rating the Characteristics of your Current People
• Hiring for Aptitude Versus Industry Experience
• Selling Your Company to the Candidate
• Training and Orientation
• Managing and Motivating People to Increase Retention

Who should attend: This course is recommended for managers and dealer principals. Bringing your department’s current financial statements, list of employees, job descriptions, and training designs will help you apply the concepts discussed to your current situation.

Course Level: Skill Building
Length: 1 day
Class Size: Maximum of 25