Service Department Management

How can we increase service department revenues: through aftermarket salespeople, maintenance contracts, price increases, or by having 50% of your employees working in service? What is necessary in order to maximize profitability: productivity, billing multiple, expense control?

In addition to reviewing how to increase service department revenues and profits, this seminar will discuss the type of management critical to maximizing your service department’s effectiveness. We will cover management techniques, introduce managers to the equipment dealer financial model, establish the critical variables for the service department and explain how these benchmarks impact service department performance.

Specifically, the course will address:

• The Service Department’s Role in the Dealership
• Tracking and Managing Service Technician Productivity
• Achieving High Service Department Gross Profit
• Maintenance Contracts
• Proper Staffing of the Service Department
• Hiring, Training and Retaining Service Technicians
• Customer Satisfaction

Who should attend: This course is recommended for service and operations managers in the dealership. Managers of other departments who want to understand how the departments are interrelated will also find it beneficial. Bringing your department’s current financial statements will help you apply the presentation to your specific service situation.

Course Level: Overview
Length: 2 days
Class Size: Maximum of 25