Tracking and Maximizing Service Productivity

What are the factors that drive productivity: application, efficiency, dispatching, supervision, all or some of these elements? A key element of the profitability of every service department is to keep every technician applied and effective. This workshop covers the elements of productivity in an in-depth manner. You will be given tools for tracking and improving the productivity of your technicians along with methods for maximizing department gross profit.

Specifically, the course will address:

• Time Keeping
• The Elements of Productivity – Application and Efficiency
• Uncovering the Problems of Technician Efficiency
• Managing the Service Department with a Flat Rate System
• Compensation Programs & Options

Who should attend: This course is recommended for service managers and operations managers in the dealership. Bringing technician time reports, pay records, or billing transactions will help you apply the presentation to your situation immediately.

Course Level: Skill Building
Length: 1 day
Class Size: Maximum of 25